Privacy Policy

Freeleft (“we,” “our,” “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, mobile app, or website.

1. Information We Collect

  • Personal Information: Name, mobile number, email, Aadhaar/ID proofs, vehicle details, payment details.
  • Usage Data: IP address, browser type, device details, location, and activity logs.
  • Documents & Media: Licenses, registration certificates, and delivery proof photos.

2. Use of Information

  • Provide and improve logistics services.
  • Verify identities of Load Providers and Vehicle Owners.
  • Process payments, subscriptions, and invoices.
  • Communicate updates, support, and offers.
  • Comply with applicable Indian laws.

3. Data Sharing & Disclosure

  • With verified service partners (drivers, vehicle owners, load providers).
  • With regulators or government authorities as required by law.
  • With third-party payment gateways (e.g., Razorpay/UPI providers).

4. Data Retention

  • We retain your data as long as your account is active or as required by law.

5. Security

  • We use encryption, OTP-based login, and secured servers. However, no system is 100% secure.

6. Your Rights

  • Right to access, correct, and delete your data.
  • Right to withdraw consent.
  • Right to lodge grievances with our Grievance Officer.
Refund & Cancellation Policy

1. Subscriptions & Plans

  • Vehicle Owner subscriptions (monthly/yearly) and Load Provider credits are non refundable once activated.
  • Any errors in plan activation must be reported within 48 hours to support for review.

2. Bidding Deposit (â‚ą5,000 per Vehicle Owner/Company)

  • Fully refundable if the user permanently deletes their account with all dues cleared, subject to verification.
  • Refunds (if applicable) will be processed within 7–10 business days via the original payment method.

3. Cancellations

  • Users may cancel their subscription renewal anytime before the renewal date.
  • No refunds are provided for mid-term cancellations.

4. Load Posting Credits

  • Once purchased, load credits are non-refundable but remain valid until expiry.